Privacy Policy

Who we are

Go Way (“Go Way”, “we”, “us”) operates the Go Way Ride app for riders, the Go Way Driver app for drivers, and the website gowayapps.com. Go Way is the controller of the personal data described in this policy. It explains what we collect, why we collect it, who we share it with, and the choices you have. By creating an account or using our apps, you acknowledge that your data is handled as described here.

Information you give us

We collect the information you provide when you register, request or accept trips, and contact us:

• Account details: name, phone number (verified by a one-time code), email address, password or Google sign-in, profile photo and preferred language.
• Trip details: pickup points, destinations, saved places, vehicle type, the fares you offer or accept, coupons used, cancellation reasons and ratings.
• Messages: in-app chats between riders and drivers, and your conversations with Go Way support.
• Trusted contacts: the names and phone numbers of the people you choose for the Safety Center. We only receive the contacts you select, never your full address book.
• Driver verification (Driver app only): national ID (front and back), criminal record certificate, driving license, vehicle license, insurance, vehicle photos and plate number. Drivers under 18 also provide a birth certificate and a parent’s or legal guardian’s national ID.
• Payout details (Driver app only): bank name and account details, or Vodafone Cash number, used to pay out your earnings.

Information collected automatically

When you use our apps, we also collect:

• Location: the Ride app uses your precise location to set your pickup point, show nearby drivers and track your trip. The Driver app uses your precise location while you are online and during trips, including when the app is in the background, to send you nearby requests and show your position to the rider.
• Trip audio recordings: if you turn on Trip Recording in the Safety Center, the app records audio through your microphone during your trips and uploads it to our servers. Recording is off unless you turn it on.
• Device and app data: device model, operating system, app version, notification token, and crash and diagnostic reports.
• Transaction records: fares, payment method, wallet balance, driver earnings, Go Way commission and withdrawal requests.

Device permissions

Our apps ask for the following permissions. You can turn them off at any time in your device settings, but the related features will stop working:

• Location: to match riders and drivers, navigate and track trips.
• Camera and photos: to add a profile photo and, for drivers, to upload verification documents and vehicle photos.
• Contacts: to let you pick trusted contacts for the Safety Center.
• Microphone: to record trip audio when you turn on Trip Recording.
• Notifications: to alert you about trip requests, offers, messages and trip updates.

How we use your information

We use your personal data to:

• Run the service: create and manage accounts, match riders with drivers, enable fare negotiation, and show routes and trip status.
• Verify drivers and protect the platform: review driver documents, and detect fraud, fake accounts and coupon abuse.
• Handle money: calculate fares, Go Way commission and driver earnings, apply coupons, and process wallet credits and withdrawals.
• Keep people safe and resolve disputes: review trip routes, chats and trip recordings when a safety report, complaint or fare dispute is raised.
• Support and communicate with you: answer support requests and send trip notifications, service updates and, where allowed, offers (you can opt out of offers).
• Improve our apps and comply with the law.

How we share your information

We do not sell your personal data. We share only what is needed:

• With the other side of your trip: riders see the driver’s name, photo, rating, vehicle and plate number, and live location. Drivers see the rider’s name, photo, rating, pickup point and destination. Phone numbers are not shown; you communicate through in-app chat.
• With your trusted contacts: when you use the Safety Center’s emergency or trip-sharing features.
• With trusted service providers that help us run Go Way, such as hosting, maps, messaging and payout providers, only for that purpose.
• With authorities: when required by law, a court order or a valid government request, or when needed to protect someone’s life or safety.
• In a business transfer: if Go Way is merged, acquired or sells its assets, your data may transfer to the new owner under this policy.

Data retention

We keep your data while your account is active. When you delete your account, we delete or anonymise your personal data, except for records we must keep to meet legal and tax obligations, prevent fraud, resolve open disputes or investigate safety incidents. Trip recordings are kept only for as long as needed to handle safety reports and disputes.

Deleting your account

You can delete your account at any time from the app (Profile → Delete Account), or by emailing info@gowayapps.com from the email address or phone number registered on your account. Drivers should withdraw any remaining balance before deleting their account. Open disputes or unpaid amounts may need to be settled first.

Security

We protect your data with encrypted connections, secure on-device storage for login credentials, and access controls that limit our staff to the data they need for their work. No system is completely secure, so please keep your login details private and tell us right away if you suspect unauthorised access to your account.

Minors

Drivers under 18 can register only for the vehicle categories the Driver app allows, and only with their parent’s or legal guardian’s documents and consent. Riders under 18 should use the Ride app only with a parent’s or guardian’s permission.

Your rights

You can ask to access, correct or delete your personal data, withdraw your consent, or object to certain processing. To make a request, contact us at info@gowayapps.com. We may need to verify your identity before acting on it.

Changes to this policy

We may update this policy as our apps and the law change. We will post the new version on this page and update the date above. For significant changes, we will also notify you in the app. If you keep using Go Way after an update, the updated policy applies to you.

Contact us

For privacy questions, requests or complaints, contact us at info@gowayapps.com or +201037812088.