Return Policy
Last updated: July 2026
Overview
Go Way is a ride-hailing platform. Because trips are on-demand services (not physical goods), this Return Policy explains how cancellations, refunds, and fare adjustments work for riders and drivers.
Cancellations before pickup
You may cancel a trip before the driver arrives. Frequent or last-minute cancellations may result in a cancellation fee or temporary limits on booking, as shown in the app at the time of cancellation.
Cancellations after the trip starts
Once a trip is in progress, cancellations are generally not eligible for a full refund. Partial adjustments may be considered if the trip could not be completed due to a verified service issue (for example, a driver no-show after confirmation, a wrong vehicle, or a safety concern).
Digital payments & refunds
If you paid by card or digital wallet and a refund is approved, we will return the eligible amount to the original payment method. Processing times depend on your bank or wallet provider and typically take 3–10 business days.
Cash trips
Cash trips are settled directly between rider and driver. Refunds for cash payments are handled case by case through Go Way support when a verified service failure occurred.
Fare disputes
If the final charge differs from the agreed fare, or you believe you were charged incorrectly, contact support with your trip details within 7 days of the trip. We will review GPS, trip status, and payment records before deciding on any adjustment.
Non-refundable cases
Refunds are typically not issued for completed trips where the service was delivered as agreed, for user no-shows, for cancellations after the driver has waited a reasonable time at pickup, or for disputes caused by incorrect destination details entered by the rider.
How to request a refund
Open the Go Way app, go to your trip history, select the relevant trip, and submit a support request — or email info@gowayapps.com with your registered phone number, trip time, and a short description of the issue.
Contact us
For return, cancellation, or refund questions, contact us at info@gowayapps.com or +201037812088.