Terms & Conditions

About these terms

These Terms & Conditions are an agreement between you and Go Way. They apply when you use the Go Way Ride app, the Go Way Driver app or the website gowayapps.com. By creating an account or using our apps, you agree to these Terms, our Privacy Policy and our Return Policy. If you do not agree, do not use Go Way.

Go Way’s role

Go Way provides a technology platform that connects riders with independent drivers. Go Way does not provide transport services itself. Drivers are independent service providers. They are not Go Way’s employees or agents, and each driver is responsible for the transport service they provide.

Your account

To use Go Way, you must:

• Register with accurate, current information and a phone number you control, and keep that information up to date.
• Hold only one rider account and one driver account. Do not share, sell or transfer your account.
• Keep your login details secure. You are responsible for all activity on your account.
• Be legally able to enter into this agreement, or use Go Way with the consent of a parent or legal guardian who accepts these Terms on your behalf.

Driver registration and verification

To drive with Go Way:

• You must submit the documents requested in the Driver app, such as your national ID, criminal record certificate, driving license, vehicle license, insurance and vehicle photos.
• Go Way reviews every application and, at its discretion, may approve it, reject it or ask for more documents. You cannot receive trips until your account is approved.
• You must keep your documents valid and upload updated copies when they expire or change. Go Way may ask you to verify your documents again at any time.
• You are responsible for holding every license and insurance policy the law requires, keeping your vehicle safe and roadworthy, and obeying traffic laws.
• Drivers under 18 may register only for the vehicle categories the Driver app allows, and only with a parent’s or legal guardian’s documents and consent. The parent or guardian is responsible for the minor’s use of Go Way.

Fares and negotiation

Go Way publishes base rates per kilometer for each vehicle category in the app and on this website. A rider can accept the suggested fare or offer a different one, and a driver can accept it or send a counter-offer. Once both sides confirm, that fare is binding for the trip. Go Way may set minimum or maximum fare limits and change its base rates at any time.

Payments and wallet

Riders pay for trips in cash or with their Go Way wallet balance. Card payments will be added when available. For cash trips, the rider pays the driver directly and the driver records the amount received in the app. Wallet balance can only be used inside Go Way. It cannot be transferred, and rider wallet balance cannot be withdrawn as cash.

Go Way commission and driver earnings

For drivers:

• Go Way charges a service commission on each completed trip, shown in the Driver app as the App Percentage. Go Way may change the commission rate by announcing the change in the app.
• On cash trips, the commission is recorded against your driver wallet and settled from your balance. A negative balance must be paid before you can continue receiving trips.
• You can withdraw your available balance to your registered bank account or Vodafone Cash number through a withdrawal request. Go Way reviews every request and may hold withdrawals while it investigates suspected fraud, a complaint or a dispute.
• Go Way may correct earnings that were calculated incorrectly, and may deduct from your balance any amounts refunded to riders because of your fault.

Cancellations

Riders and drivers can cancel a trip in the app and must choose a cancellation reason. Go Way monitors cancellations and no-shows. Frequent cancellations may lead to cancellation fees, when shown in the app before you cancel, or to limits on your account. Refunds and fare adjustments are covered by our Return Policy.

Coupons and referrals

Coupons and referral rewards are offered at Go Way’s discretion and come with their own usage limits and expiry dates. They have no cash value and cannot be transferred. Go Way may change or end any offer, and may cancel coupons or reverse credits obtained through abuse, fake accounts or fake trips.

Safety features and trip recording

The Safety Center lets you add trusted contacts, reach emergency help and record audio during trips. By using Go Way, you accept that the rider or the driver may record audio during a trip through the Safety Center. Go Way uses recordings only to investigate safety incidents, complaints and disputes, or when the law requires it. The safety features do not replace the emergency services: if you are in danger, call the police on 122 or an ambulance on 123.

Rules of conduct

You must not:

• Arrange or pay for trips outside the app to avoid Go Way fees, or create fake trips, ratings or accounts.
• Abuse coupons, referral rewards or the wallet, or try to manipulate fares or the app.
• Harass, threaten, discriminate against or endanger any rider, driver or Go Way staff member.
• Let another person drive or ride using your account, or drive with a different vehicle than the one Go Way approved.
• Carry illegal or dangerous items, or use Go Way for any unlawful purpose.

Ratings, suspension and termination

Riders and drivers rate each other after every trip. Go Way may suspend, restrict or deactivate any account, with or without prior notice, if we reasonably believe it has broken these Terms or the law, poses a safety risk, received serious complaints or consistently low ratings, has invalid or expired documents, or is involved in fraud. If your account is deactivated, you can contact support to request a review. You can stop using Go Way and delete your account at any time.

Intellectual property

The Go Way name, logo, apps, website and their content belong to Go Way. We give you a limited, personal, non-transferable right to use the apps for their intended purpose. You may not copy, modify, reverse-engineer or resell any part of them.

Limitation of liability

Go Way provides the platform “as is” and “as available”. As the platform operator, and to the fullest extent the law allows, Go Way is not responsible for the actions or omissions of riders or drivers, delays, traffic or road conditions, or items left in vehicles. Go Way is also not liable for any indirect or consequential loss. Go Way’s total liability for any claim related to a trip is limited to the fees Go Way received for that trip. Nothing in these Terms limits any legal right you have that cannot be waived.

Changes to the service and these Terms

Go Way may change, add or remove features, vehicle categories, rates, fees and these Terms at any time. We will post updated Terms on this page and update the date above. For significant changes, we will also notify you in the app. If you keep using Go Way after an update, you accept the updated Terms.

Contact us

For questions about these Terms, contact us at info@gowayapps.com or +201037812088.